Refund Policy
Last Updated
September 26, 2025
Our Refund Policies
We offer different guarantee terms based on whether you're a job seeker or a recruiter:
For Job Seekers (Individual Candidates)
“Double your interviews in 30 days or get a full refund.”
It's that simple: Use our service for 30 days, and if you're not satisfied, request a refund in the next 30 days (days 31-60 after purchase).
All refunds are guaranteed - no questions asked.
For Recruiters & Agencies
“40% more placements or get a full refund.”
If your placement rates don't increase by at least 40% within 90 days of using our optimization tools for your candidates, we'll refund your payment in full.
All refunds are guaranteed - no questions asked.
Refund Eligibility
Job Seekers (Individual Candidates)
You are eligible for a full refund if:
- You have used our service for at least 30 days.
- You request your refund within 30 days after the first 30-day period (between day 31 and day 60 after purchase).
Recruiters & Agencies
You are eligible for a full refund if:
- You request your refund within 90 days after purchase.
How to Request a Refund
To request a refund, please:
- Email our refund department at refunds@cvbest.com
- Include your account email address
- If you wish, tell us about your experience (optional)
We will process all refund requests within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions about our refund policy, please contact our support team at support@cvbest.com or visit our Contact Us page.